Right of Withdrawal for Consumers

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity.

 

Withdrawal Instructions

 

Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day 

- on which you or a third party designated by you, who is not the carrier, took possession of the goods, provided that you ordered one or more goods as part of a single order and these are delivered together;

- on which you or a third party designated by you, who is not the carrier, took possession of the last item, provided that you ordered several goods as part of a single order and these are delivered separately;

- on which you or a third party designated by you, who is not the carrier, took possession of the last partial shipment or the last item, provided that you ordered goods that are delivered in several partial shipments or pieces;

To exercise your right of withdrawal, you must inform us (SZ Handel, Sevan Zagikyan, Siemensstr. 4 Werk 2, 76474 Au am Rhein, Phone: +49 172 6578 124, Email: info@szhandel.de) of your decision to withdraw from this contract by means of an unequivocal statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form for this purpose, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

 

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs (except for the additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than 14 days from the day on which we receive notification of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees as a result of this reimbursement.

We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest.

You must send back or hand over the goods to us without undue delay and in any event no later than 14 days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send back the goods before the period of 14 days has expired.

You shall bear the direct cost of returning goods that can be sent by parcel as well as the direct cost of returning goods that cannot be sent by parcel.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

 

Exclusions and Expiry of the Right of Withdrawal

The right of withdrawal does not apply to contracts

- for the supply of goods that are not prefabricated and for the production of which an individual choice or decision by the consumer is decisive, or which are clearly tailored to the consumer's personal needs;

- for the supply of goods that are liable to deteriorate or expire rapidly;

- for the supply of alcoholic beverages, the price of which was agreed when the contract was concluded, but which can be delivered no earlier than 30 days after conclusion of the contract and whose current value depends on market fluctuations over which the trader has no influence;

- for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts.

The right of withdrawal expires prematurely for contracts

- for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons if their seal has been removed after delivery;

- for the supply of goods if, after delivery, they have been inseparably mixed with other goods due to their nature;

- for the supply of audio or video recordings or computer software in sealed packaging if the seal has been removed after delivery.